Refund policy
Return, Refund & Cancellation Policy
Last updated: 25 September 2026
A little note before you order
Project MentyB is a small, founder-run business. We print in small batches, and every journal, notebook and to-do list is checked, packed and sent out by hand, with a lot of care going into each order. Because we work in limited runs and paper goods cannot be resold once they have left us, we are not able to accept returns, exchanges or refunds at the moment. We would rather tell you that upfront than surprise you later, so please take a second to be sure of your pick before you order.
All sales are final
We do not accept returns, exchanges or refunds for change of mind, ordering the wrong design, or any reason other than damage in transit or manufacturing defects. This applies to all products, including sale items.
If your order is damaged in transit
Sometimes couriers can be rough on parcels. If your order arrives damaged, here is how we will help:
- Record an unboxing video. Please record a continuous, unedited video of yourself opening the parcel, starting with the sealed package and showing the damage clearly. Without this video, we cannot verify that the damage happened in transit.
- Send it to us within 3 days of delivery. Email the video and your order number to project.mentyb@gmail.com.
- Keep the product and packaging until we've resolved your request.
If you receive the wrong product or a defective one
If you receive the wrong product, or one with a manufacturing defect such as a printing or binding issue, email us within 3 days of delivery with your order number and clear photos of the issue.
How we'll make it right
Once we have verified the issue, we will get in touch and work out a solution to keep you happy. Depending on the situation and what is in stock, this may be a replacement, a refund for the affected item, or another option we agree on together. Any approved refund will be sent to your UPI ID within 7 working days of approval. Please share the UPI ID registered in the name used on your order.
Cancellations
Because we are a small team and orders are packed soon after they are placed, we are unable to accept cancellations once an order has been placed. Please double-check your items and delivery details before checking out.
If we ever have to cancel your order, for example because something sells out, we will let you know and refund you in full to your UPI ID within 7 working days.
Custom and bulk orders
Personalised, customised, corporate and bulk orders follow the terms in their individual quote or agreement. Where those terms do not cover something, this policy applies.
Grievance Officer
Pranav Narsaria,
Advocate, Bombay High Court
Grievance Officer
Project MentyB, Rock House, Mumbai, Maharashtra [400018], India
Email: project.mentyb@gmail.com | Phone: +91 82910 44109
We will acknowledge your complaint within 48 hours and aim to resolve it within one month.
Seller details
Project MentyB is owned and operated by Aakriti Thakur, sole proprietor, Rock House, Worli, Mumbai, Maharashtra - 400018.
Contact Us
If you have any questions regarding this policy, please contact us at:
Please note: By placing an order with us, you acknowledge and agree to this Return & Refund Policy.